Refund window: Send your request within 14 calendar days after an eligible Strata+ charge, monthly or yearly, to receive a full refund of that charge. This does not automatically cancel future renewal.
1. How to request a refund
Email stratafitness.official@gmail.com from the email connected to your STRATA account. Identify the charge and include your Paddle order or transaction reference if one was provided. Do not send your password or full payment-card details.
2. How refunds work
A qualifying request made within the 14-day window is returned through Paddle to the original payment method. Paddle and your bank or card provider determine when the refunded amount appears. Refunding the charge may end the paid Strata+ access attached to it. Any rights that cannot legally be excluded remain unaffected.
3. Cancellation is separate
Cancel through the Paddle portal linked from Profile to stop future renewals. A scheduled cancellation normally leaves Strata+ active until the effective date Paddle shows. Cancellation does not automatically refund the current or an earlier charge, and asking for a refund does not automatically cancel the subscription. If you want both, complete both actions.
4. After 14 days and discounts
Change-of-mind refunds are not normally offered after the 14-day period. Please still contact us about a duplicate charge, non-delivery of paid access, or a material technical problem so it can be investigated. If a valid promotion reduces a charge to $0, there is no paid amount to refund. Access granted by a promotion may be subject to its eligibility terms. Nothing in this policy limits refund, chargeback, or consumer rights that cannot legally be excluded.
5. Grandfathered lifetime access
A qualifying lifetime purchase made before the subscription offer remains under its original terms. A refund request for that purchase uses the same 14-calendar-day window measured from its purchase date. If refunded, its grandfathered Strata+ access ends.
6. Deleting an account
Deleting a STRATA account is not cancellation and is not a refund. Before deleting, cancel any subscription through the Paddle portal in Profile and separately request any eligible refund from the registered email. Deleting the account may remove your self-service route to its account-bound billing portal, but it does not stop Paddle renewal by itself.
7. Strata+ bought in the iOS app
Apple sells Strata+ in the STRATA iOS app and decides refunds for those purchases under its own terms. Request one from Apple at reportaproblem.apple.com; STRATA cannot issue or cancel an Apple refund. Turning off auto-renew in your Apple Account settings stops future renewals but is not a refund.
8. Strata+ bought in the Android app
Google Play sells Strata+ in the STRATA Android app and decides refunds for those purchases under its own terms. Request one from Google Play by following its refund instructions; STRATA cannot issue or cancel a Google Play refund. Canceling the subscription in the Play Store under Payments & subscriptions › Subscriptions stops future renewals but is not a refund.
9. Questions
Read the Terms of Service and Privacy Policy, or contact stratafitness.official@gmail.com.