Refund window: Send your request within 14 calendar days after the date of your paid Discovery purchase to receive a full refund of the purchase price.
1. How to request a refund
Email stratafitness.official@gmail.com from the email connected to your STRATA account. Include your Paddle order or transaction reference if one was provided. Do not send your password or full payment-card details.
2. How refunds work
A qualifying request made within the 14-day window is returned through Paddle to the original payment method. Paddle and your bank or card provider determine when the refunded amount appears. Discovery access for the refunded account ends when the refund is processed.
3. After 14 days
Change-of-mind refunds are not normally offered after the 14-day period. Please still contact us about a duplicate charge, non-delivery of paid access, or a material technical problem so it can be investigated. Nothing in this policy limits refund, chargeback, or consumer rights that cannot legally be excluded.
4. Fully discounted purchases
If a valid promotion reduces the purchase total to $0, there is no paid amount to refund. Access granted by a promotion may be subject to its eligibility terms.
5. Questions
Read the Terms of Service and Privacy Policy, or contact stratafitness.official@gmail.com.