STRATA

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Account access, a Strata+ subscription, a refund, privacy, or product feedback—send the useful details once and keep the reference number we return.

01

Choose the issueUse the category that best matches what happened.

02

Protect private detailsNever send passwords, codes, private links, or card details.

03

Keep the referenceSave the request number shown after a successful submission.

Support request

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Tell us what happened and what you expected. Required fields are marked with an asterisk. Signed-in requests use the name and email registered to the account.

If you are signed in, replies go to the registered account email.

For payment questions, enter the Paddle reference if you have it. Never enter card details.

Include your device or browser if relevant. Never include passwords, codes, recovery links, or card details. Maximum 2,000 characters.

Keep the reference number shown after sending so STRATA can locate your request.